How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16400
Experience:  Years of experience and education.
Type Your E-Readers Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

Chrome is not responding, won't open games, cannot order

Customer Question

Chrome is not responding, won't open games, cannot order anything through wifi it says the website is compromised every time.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

May I ask for the full brand and model of your device?

I will be standing by.

Thank you,

Customer: replied 1 year ago.
Nook 32 gig wifi
Expert:  Jason Jones replied 1 year ago.

Is it the model that has a keyboard or is it all glass?

Customer: replied 1 year ago.
All glass nook hd.
Expert:  Jason Jones replied 1 year ago.

Thank you very much for the update.

In your case, the best solution is to factory reset your Nook. Doing so will erase everything on the device including the problems.

Please, follow the instructions below to reset your Nook:
- Turn the Nook off (press the power button for 5 seconds)
- Hold down the Home key (The Nook 'n' logo below the screen) while at the same time pressing the power button. Hold both down for 30 seconds.
- Once you finally see a screen that says "Factory Reset", let go of the buttons.
- Press the Home key
- Press the Home key again
- Now it will clear and allow you to start off fresh without any faults or corruptions.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,