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Hello, An authorized service provider that can replace the battery is at the link below:
You need to mail it out to them in order to repair it though. If you want to repair it yourself, I will locate a company that sels the battery and the toolkit along with a video showing you how to do this if you'd like.
Let me know.
You would need to also find out if you have a Paperwhite 1st or 2nd Generation. The battery kits and videos for both are at the links below (respectively):
If you need further assistance let me know. Please do not forget to click the 5 STAR RATING, at the top of the page for my efforts. It is my livelihood and you can follow up at any time if needed.
Do you need further assistance with this?If not, could you please click the 5 STAR RATING, at the top of the page for my efforts? It is my livelihood and you can follow up at any time if needed.