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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My name is ***** ***** and i tried to purchase abook and

Customer Question

Customer: My name is ***** ***** and i tried to purchase abook and said that the last book i purchased was not paid for due to a malfunction due to the credit card ive since gotten a new credit card and would like to register it on my account
JA: Thanks. Can you give me any more details about your issue?
Customer: well im about to finish the book iam reading which is depraved heart
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to E-Readers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: i guess so i hope it wont be to long
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 1 year ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue updating your account payment information, it would help me to know a little more information to help you to update the credit card on file:

  1. What model ereader do you have ?
  2. Is it connected on a home WIFI wireless internet connection now?
  3. Can you access your account from your computer?

Let me know and will help point in the right direction ASAP, thanks.