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Thank you for your question, my name is ***** ***** I look forward to assisting you.
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This can be an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and check the screen.
Let me know the results please
This is an older question you made last year (which you never replied to me on in regards ***** ***** instructions), please refer back to your latest one.