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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
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I have a Kindle Paperwhite; I can't connect to the store a

Customer Question

I have a Kindle Paperwhite; I can't connect to the store for ordering a new book.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Thomas replied 1 year ago.


Lets start with the easy solution and work our way up from there. Press and hold down the power button for 20 seconds or until the power is off. This cuts power to the battery circuits and could clear out the bug. If it doesn't reply and let me know.