How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24964
Experience:  Nook, kindle & ipad expert
Type Your E-Readers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I need help in fixing my payment method

Customer Question

I need help in fixing my payment method
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 1 year ago.

That is not a valid site, but you do need to do this on your computer, not the kindle.

First, go here:

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at

Thank you, ***** ***** a good day,


Customer: replied 1 year ago.
This webpage is not available
Expert:  Nathan replied 1 year ago.

Which one?
I can send you a new link, just a moment,

Expert:  Nathan replied 1 year ago.

Note that it may not work initially, because you have to be signed in to your amazon account. You may need to do that first, then try the link again:


Expert:  Nathan replied 1 year ago.

If those still don't work, you can do this manually as well.

Go to, click on MyAccount at the top right of the page,

sign in when prompted

on the next page click on Manage Payment Options for the first step

for 2nd step on that main screen (myAccount) click on Manage Content and Devices