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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle continues to say I am not connectd to wi-fi (so I

Customer Question

My Kindle continues to say I am not connectd to wi-fi (so I can order new books). My ipad, phone and computer all work on wi-fi just fine. Have gone to settings to retart etc but no luck. Can you help. Beware I am technologically challenged.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are several possible causes of this, so please bear with me as we work through a few steps.

Initially, please reboot your router by unplugging power to it for 60+ seconds

during that time, reboot the kindle also by pressing and holding the power button on it for 20+ seconds, then try to connect again

Let me know the results, and I'll advise on next steps if needed