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Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time)then release your finger, the kindle will reboot and reload the operating system it should then be OK, you may need to do this 3 or 4 times both on and off the charger.
Let me know how this works out
A positive rating is appreciated thank you there will be a rating band with this post thanks again
Do you still require any more help with this please?