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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37435
Experience:  Troubleshoot issues with E-readers.
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I have a kindle model D01200 Ic9597A-0610 FCc I D ZEF-0610.

Customer Question

I have a kindle model D01200 Ic9597A-0610 FCc I D ZEF-0610. This has stopped working. It no longer opens yet has a green light. Is it a battery problem? If so, how do I replace it
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Have you tried to press and hold the Power On / Off button on the kindle for about 45 seconds, then turn it back on and check?

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - E-reader Tech replied 1 year ago.

Have you tried to press and hold the Power On / Off button on the kindle for about 45 seconds, then turn it back on and check?

- If that does not work, it's not a battery issue since you still see the light; the kindle systemboard is bad, and they don't repair this old kindle model any more. Your kindle is a few years old or so; like any other electronics device, some lasts longer than others.

- You can get the same used kindle from eBay website for cheap, or just get a new kindle at the Amazon website; it's very affordable.

- Don't worry about your books; all your books will download to your new kindle when you set it up.

- If you do not want to buy another kindle, then you can read your kindle books on another device if you have, such as on a computer or on a tablet or on a smartphone.

- For computer, you can read kindle books at the website https://read.amazon.com/

- For tablet or smartphone, you can go to Play Store app or App Store app, then there, type / search for kindle then download / install the Kindle app there, then use the Kindle app to read your kindle books.

Please reply at the box below to continue troubleshooting. Thank you.