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Cory, Technician
Category: E-Readers
Satisfied Customers: 3458
Experience:  E-Reader Expert
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I am asking questions about my first kindle. It is blocked.

Customer Question

My name is***** and I am asking questions about my first kindle. It is blocked. I can’t open anything. There is a blank white outline like a large rectangle covering the screen. I tried to buy a book two days ago and it said there was a problem with my credit card. They had the wrong expiration date on my card and that has been corrected. The screen is still blocked. What can I do??
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

Please press in and hold the power button/on switch for 40 seconds until the device resets.

Wait 3 minutes for it to come back on.

Once it resets, please let me know if it is still blocked.