How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I ordered 3-4 e-books and they have been charged to my

Customer Question

I ordered 3-4 e-books and they have been charged to my account. The problem is I can't find them on my kindle.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and view the books

Let me know the results please

Thank you

Customer: replied 1 year ago.
I still can't retrieve them. It says I have 83 items but I can only see 15. The same 15 that as before.
Expert:  Richard replied 1 year ago.

Which model Kindle do you have?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


From Home, tap the Menu icon.

Tap Settings, and then tap Wi-Fi Networks.

Then press on your wifi network and press connect

It should then ask you for your wifi password, enter it and once connected, tell me if your books then appear please