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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38399
Experience:  Avid repairer and trouble shooter of E-Readers
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I order books on kindle using my credit card It expired 9-15

Customer Question

I order books on kindle using my credit card It expired 9-15 but I have a new one that expires 5-18, same number. Can't download books because it says card expired and won't accept new ccard. Help
Submitted: 2 years ago.
Category: E-Readers
Expert:  Richard replied 2 years ago.

Hi there and welcome

Exactly how are you trying to add your new card? And what is the error you get when it fails?

Thank you

Customer: replied 2 years ago.
When I try to ordeffr a book on the kindle an update 1-click Payment screen comes up when I hit update it goes righ back to the book screen but nothing happens
Expert:  Richard replied 2 years ago.


This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and order.

Let me know the results please

Thank you