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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24892
Experience:  Nook, kindle & ipad expert
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Cannot update the expiration date on my credit card,

Customer Question

Cannot update the expiration date on my credit card, therefore, I cannot make any new purchases.
Submitted: 1 year ago.
Category: E-Readers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is this for a kindle? Nook? Kobo?

Customer: replied 1 year ago.
Kindle Nook
Expert:  Nathan replied 1 year ago.

Those are 2 entirely separate devices.

Do you mean an Amazon Kindle?

Customer: replied 1 year ago.
amazon kindle.
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

This does not work from the kindle itself, it has to be done from your computer.

There are a few easy steps to fix this though.

First, go here:

http://amzn.to/1NupYm0

there you can be sure your card/bank info is correct (right address, valid expiration date, etc)

From there, go here:

http://amzn.to/1N8muYQ

On this page, click on the SETTINGS tab at the top right,

then you can from there set a default card to be used for one click purchases on the kindle.

Under Kindle Payment Settings, click on the Edit Payment Method button, and you can set the card you want used for your kindle purchases.

After that, reboot the kindle by pressing/sliding and holding the power button for 20+ seconds, and it should operate normally from there.