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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17325
Experience:  Over 16 years experience installing and repairing electronics.
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Rob. I have rebooted my Kindle DX but can't select anything.

Customer Question

Hi Rob. I have rebooted my Kindle DX but can't select anything. The line does not move
Submitted: 1 year ago.
Category: E-Readers
Customer: replied 1 year ago.
I am not able to log in, even with the new password. I get the message: It looks like that email and password ***** is not in our records. Please try again. Is this whole thing a scam???
Expert:  Pete replied 1 year ago.

Hi there,

Rob is currently offline.

I am Pete, and I'll be happy to assist with your question.

1. Have you fully charged the Kindle DX?

2. Can you see the battery charge indicator on the display?

3. What method did you use to reboot the Kindle DX?