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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3429
Experience:  E-Reader Expert
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My kindle no longer allows me to turn the page when I open

Customer Question

My kindle no longer allows me to turn the page when I open it - it only shows a geometric design
Submitted: 1 year ago.
Category: E-Readers
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 40 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart. If it does not come on, please try to turn it on normally after 3 minutes.

Please continue to hold it, even if the green light comes on and goes off.

If your Kindle still has issues, please reply and we will troubleshoot further.