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Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specifically is the issue with the kindle? Are you getting a particular error code/message?Which model kindle is it?
Win10 won't affect the kindle, which runs on a modified android operating system.
If you perhaps updated/changed your wifi network that could affect the kindle.