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My kindle is 4yrs old. I downloaded a new book and since
my kindle is 4yrs old. I downloaded a new book and since then i can get it to open to booke . Its been on charge for 24hrs and no green charging light only orange. I have down left it off charge and o… read more
Expert
Expert
The screen suddenly went blank. I had just recharged the
the screen suddenly went blank. I had just recharged the battery, now I can't turn on or off … read more
MD Sadique
MD Sadique
Engineer
Diploma in Applied Electronics and Instrumentation
410 satisfied customers
My ereader screen is on sleeping mode and it wont turn on
my ereader screen is on sleeping mode and it wont turn on when I push the button. I tire turning it off by holding down the button and nothing is happening. its not registering in my laptop or chargin… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
My Kobo is stuck in sleep mode - not responding. I have
My Kobo is stuck in sleep mode - not responding. I have tried to do basic reset but nothing happens - the light flashes blue/green but I cannot turn it off/on.… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
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I have a Sony Reader and just recently the shutdown stopped
I have a Sony Reader and just recently the shutdown stopped working. The circular arrow keep on turning, but nothing happens and I can't shut if off. All I can do is use the sleep mode. As well, the b… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I have a kindle paperwhite. Whenever I shut the cover on my
I have a kindle paperwhite. Whenever I shut the cover on my kindle it is still using my battery. I can go for about a week without reading my kindle and when I open it back up it tells me that my batt… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
My kindle was dropped about 3 feet onto a tiles floor. When
My kindle was dropped about 3 feet onto a tiles floor. When I try to bring up my home screen the green light comes on and the agatha christie screen is showing but it will go no farther than that. Hel… read more
Thomas
Thomas
Technician
Associate Degree
2,095 satisfied customers
I bought a Kindle Touch about six months ago. I was just starting
I bought a Kindle Touch about six months ago. I was just starting to use it when I changed priorities. About a week ago I tried to start it up and get nothing. The battery shows one narrow black bar o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
i recharge my wireless ereader for probably over three hours,
i recharge my wireless ereader for probably over three hours, start reading, and when i've read 3% of my book ( about ten pages) my battery is nearly empty and i am told to recharge it again. Why? i c… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
13,128 satisfied customers
My Kndle fire not taking a charge. This is the first time
My Kndle fire not taking a charge. This is the first time charging it since getting it for Christmas. Screen is black. When charger plugged in for brief second green light shows kindle fire on screen … read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
My new Kindle never shows a green recharging light indicating
My new Kindle never shows a green recharging light indicating a full battery charge. It remains amber even after an all night charge. What gives?… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
My Kindle with about 15 books on it went blank during the recharging,
My Kindle with about 15 books on it went blank during the recharging, just a blank screen and I can't bring anything up. The light is orange, then goes to green, but nothing pulls up on home page or m… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Received our Kindle last week. Yesterday while looking at WiFi
Received our Kindle last week. Yesterday while looking at WiFi connections the screen blanked out. Assuming power shortage we connected the recharging cord and charged overnight. During charging initi… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
My Kindle indicated low battery. I turned WIFI off, put the
My Kindle indicated low battery. I turned WIFI off, put the Kindle to sleep, and one hour later I was ready to recharge. I found the Kindle was frozen in sleep mode. The power switch not working. When… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
cannot get my kindle to turn on or off. Tried plugging it
cannot get my kindle to turn on or off. Tried plugging it in but no luck. The green power light does not go on or off.… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
My Kindle does not want to be turned off. Becauses of that
My Kindle does not want to be turned off. Becauses of that I cannot fully recharge nor can I get back to my page that I am reading. Can you help? Anna… read more
Mike
Mike
Technical Consultant
Working on MBA
1,312 satisfied customers
My kindle has an annoying habit of turning itself on 1-2 per
My kindle has an annoying habit of turning itself on 1-2 per week. I'll turn it off, check to make sure the screen is still blank a few minutes later, but the next day it's on in sleep mode. When I th… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

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Kriptokrit

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MD Sadique

MD Sadique

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Sijad H.

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Richard

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Aric

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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