How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16408
Experience:  Years of experience and education.
Type Your E-Readers Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I can't purchase a book on my kindle. I believe it is

Customer Question

I can't purchase a book on my kindle. I believe it is because the credit card on file has passed its expiration date. It is still good and has a new expiration date.
When I hit "Buy," the following appears
"Your default 1-Click payment setting
For your convenience, all Kindle transactions are completed with 1-Click. Please choose a credit card below to use as your default 1-Click credit card for ongoing kindle purchases."
My credit card information appears (with Expires 06/2015) All other credit card information is correct. I Click and nothing happens. I have tried at least 20 times.
Submitted: 2 years ago.
Category: E-Readers
Expert:  Jason Jones replied 2 years ago.
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
In this case, you will need to update your credit card information.
Please, follow the instructions below to solve your problem:
- Click the following link:
- Log in to your account.
- Click Edit My Account Settings.
- Click Add, edit, or delete my credit cards.
- Enter the credit card and billing details.
- Click Add New Card.
After that is complete, you will be able to make purchases with no problems.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason