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Related E-Readers Questions
My Kindle is frozen on the picture page It won't go onto the
My Kindle is frozen on the picture page It won't go onto the books … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
My kindle won't open, Started last night - all I have done
Started last night - all I have done is to hold the on/off switch for 15-20 Seconds. I get an opening screen and a power off dialog box that asks whether I wish to cancel or shut down my kindle - I push down the "button" and nothing happens. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,665 satisfied customers
Frozen screen, will not turn off. Yesterday. Have held power
Have held power button several times for over 60 seconds … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
My kindle device is frozen. Dates from sept 2011. Order
I followed the instructions for holding the on/off button for 40 seconds. retried over several days. It's been fully cgarged but when I put it on charge the light shows orange for about 10 minutes. But is green the rest of the time … read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Kindle screen is frozen and won't turn the pages. Three
three years old.themake is amazon but I don,t have the model no. … read more
Nathan
Nathan
Technician
45,143 satisfied customers
Kindle is frozen. When I hold the start button for 40
Kindle is frozen. When I hold the start button for 40 seconds it reboots, but the little white line only goes about 2/3 and then it goes to my home page. BUT the page is frozen and I cannot read? … read more
Josh
Josh
8,522 satisfied customers
My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,665 satisfied customers
My Kindle Fire Tablet is frozen, I think. Since Saturday, it
My Kindle Fire Tablet is frozen, I think. Since Saturday, it has been optimizing. I have shut it off, waited the 40 seconds and when once again turned on, it is the same screen....optimizing and it wi… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
My kindle paperwhite is frozen. screen shows on top half
my kindle paperwhite is frozen. screen shows on top half latest down load bottom half man under tree..middle screen box "power..cancel,restart,screen off". Restart is frozen. full screen showing man u… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,183 satisfied customers
My friend has asked me to take a look at her e reader
My friend has asked me to take a look at her e reader screen. It's frozen 95% on picture the rest is a page from her latest book. Tried holding on off button to side for 30 seconds, picture on front o… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
My kindle is an old kindle and I have a message that my
My kindle is an old kindle and I have a message that my kindle is unable to connect to the kindle store at Amazon.com.au - when it goes to sleep it will automatically install the required software upd… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,910 satisfied customers
Model DOO901, very old so it seems. Kindle model DOO901 and
Followed the frozen screen procedure for gen 5 by holding on/off switch for 40 seconds. only result was loss of green "on" light. Screen did not go blank. Still frozen on last page read.… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
My Kindle screen stays on all the time there are lines top
My Kindle screen stays on all the time there are lines top to bottom it is frozen and obeys no commands how can i reset it i do not want to loose my 153 books… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,665 satisfied customers
I have Kindle Model number D00901. I left it plugged in and
I have Kindle Model number D00901. I left it plugged in and connected to WiFi … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,587 satisfied customers
I just received my paperwhite kindle yesterday and in
Hi, I just received my paperwhite kindle yesterday and in opening it and putting it in its' case, etc. it inadvertently went to the Chinese language and I don't know how to get it back to English. As … read more
Jason Jones
Jason Jones
IT & Network Consultant
AAS Information Technology
3,531 satisfied customers
Screen frozen, slid button and held it seconds then
Screen frozen, slid button and held it for 40 seconds then released it, then slid start button to on position. Nothing happening screen remains frozen. I think the kindle needs to be looked at can you… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
the bottom of ghe screen is frozen and wont reset. have recharged
the bottom of ghe screen is frozen and wont reset. have recharged and have held button done for 20 secs but wont compltetly refresh. its a basic kindle reader… read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
I have a Kindle keyboard. The opening page is frozen and it
I have a Kindle keyboard. The opening page is frozen and it has black and white lines through the picture of Charlotte Bronte. I've held the start button for 20 secs, but it still will not open. I've … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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