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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14912
Experience:  E-Reader Expert
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On-off switch does not work. screen seems to have a glow to

Customer Question

on-off switch does not work. screen seems to have a glow to it no mater what i do with the on-off switch. cannot read what model. prox 6.5 X 9 inches
Submitted: 2 years ago.
Category: E-Readers
Expert:  info tech replied 2 years ago.
Please try a reset of the kindle hold down the on/off switch for 40 seconds then release your finger after 40 seconds the kindle will reboot and reload its operating system (you will see it do that)you may need to do this 3 or 4 times both on and off the charger
Let me know if you need more info
A positive rating is appreciated thank you