E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

I have had my Kindle years. Recently my credit card expired

Customer Question
I have had my Kindle...
I have had my Kindle for several years. Recently my credit card expired and I went on Amazon and updated it. However, when I try to purchase a book on my Kindle it keeps showing the old expiration date and won't let me purchase a new book. Can you help me?
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 17 minutes by:
8/9/2015
Electronics Technician: Steve G., Engineer replied 2 years ago
Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17,987
Experience: Vice President of an Electronics Repair Company
Verified

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Plug the Kindle inso we know it has a good power source.

Your Kindle will either have a button that you push to turn on, or a slide that you 'slide' to turn on.

So press or slide that button in the ON position and hold it there for 45 full seconds.

This will reset the Kindle.

Then try to purchase a book and let me know what happens.

I'll be here.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
The page comes up with "Your default 1-click payment setting" and shows the old information. I says "For your convenience, all Kindle transactions are completed with 1-click. Please choose a credit card below to use as your default 1-click credit card for ongoing Kindle purchases." It has the information on my card with the old expiration date.
Electronics Technician: Steve G., Engineer replied 2 years ago

Ok, let's check something.

Go back into your Amazon account on the computer and when you are in there, quickly check that the books listed under 'My Account' are the ones on your Kindle and also, under 'My Devices' your Kindle is listed.

I'll be here.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
I have already done that. There is nothing listed. I don't know why because it has worked fine to purchase books in the past. Also, my Kindle is not listed either.
Electronics Technician: Steve G., Engineer replied 2 years ago

Right - as I thought. You have inadvertently opened a second account. You are upsdating an account with no Kindle associated with it. You need to figure out the email and password ***** your ORIGINAL account, log into that and set up credit card info.

So...the $64000 question: do you know the ID and PW for the original account?

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
No I don't. I could take guesses or is there a way to get that info?
Electronics Technician: Steve G., Engineer replied 2 years ago

Do you at least know which email is being used? You would have Amazon emails in that account on your computer.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
The email address was***@******.***. I have a different computer now and I really don't know much about computers so I don't know how to look for the emails to that account.
Electronics Technician: Steve G., Engineer replied 2 years ago

Ok but can you still access that email account. In other words, if I sent an email to that address, would you receive it?

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
No I wouldn't.
Electronics Technician: Steve G., Engineer replied 2 years ago

Ok. Would you remember the password ***** would have used to open up the original Kindle account?

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
Not sure but it may have been Grandkids4 or Grandkids5
Electronics Technician: Steve G., Engineer replied 2 years ago

Ok, what I want you to do is - on your computer, go to www.amazon.com and LOG OUT.

When you have done that, try logging IN again using that karenann email and one of those passwords.

This is on the computer. Not the Kindle.

See if you can log into that account. If you can we can update the credit card info and you can change the email address.

Ask Your Own E-Readers Question
Customer reply replied 2 years ago
I was able to log into that account. I haven't updated the credit card info yet. I did change the email address. I'll go back and change the card info. Thanks for your help.
Electronics Technician: Steve G., Engineer replied 2 years ago

Excellent. I'm glad we got it sorted out. If you would take a few seconds to rate my service that would be appreciated.

Have a great Sunday and happy reading.

Ask Your Own E-Readers Question
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17,987
17,987 Satisfied Customers
Experience: Vice President of an Electronics Repair Company

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

17,987 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,378 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am messed up with my kindle...we lost power for a bit and
I am messed up with my kindle...we lost power for a bit and I did not know so I was asked for a numerical password ***** to get in ...but it will m … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have an Amazon kindle reader. It currently is inoperative.
I have an Amazon kindle reader. It currently is inoperative. It displays a battery which probably means whatever battery it has needs to be charged. I can not find a way to do this. Please help. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Can't connect even though I have the correct time and Kindle
can't connect even though I have the correct time and Kindle says I'm connected to optimumwifi. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have been given a Kindle as a donation to my Church and I
I have been given a Kindle as a donation to my Church and I want to reset and add my name on the Kindle I have an account at my other Kindle but I do not remember the way I set it up either I need HEL… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My Kindle has stopped working. Not sure why but thinking it
My Kindle has stopped working. Not sure why but thinking it may be full. Is there anything I can do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My kindle fire got lost in a rented car. Can I trace it? I
Hi, my kindle fire got lost in a rented car. Can I trace it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Says...”Please wait a moment while your Kindle starts
Says...”Please wait a moment while your Kindle starts up”.......have been waiting 30 mins. It won't start up … read more
Moses C
Moses C
Bsc
211 satisfied customers
I bought and installed a new Kindle battery but it is still
I bought and installed a new Kindle battery but it is still draining very fast. I also can no longer connect to wi fi on my kindle. Has my kindle reached the end of its life perhaps? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How can I delete a book I do not like? I pad...2years old, I
I am a new Kindle customer,and I started reading a book I do not want to continue but have no idea how to stop it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
My Kindle hasn't been used in months & when I plugged it in
My Kindle hasn't been used in months & when I plugged it in today it still hadn't charged after 8 hours. What's wrong? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,650 satisfied customers
I have a Kindle 5.8.11 version and it has stopped turning
Hi there I have a Kindle 5.8.11 version and it has stopped turning the pages by finger swipping … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
How do I start my new kindle in English? Kindle 8th
how do I start my new kindle in English? JA: What's the make/model of your device? How old is it? Customer: kindle 8th generation JA: How long has this been going on? What troubleshooting have you tri… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
When I want to shop in the Kindle store, I get the following
When I want to shop in the Kindle store, I get the following message: … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I just wanted my visa # corrected so that I can order books,
I just wanted my visa # corrected so that I can order books, now I have been hooked into something I don't want for … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Authentication problem password. Kindle fire HD8 just
tried entering bt home hub admin password ***** times … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Kindle. I heave been reading a book. Now when I opened only
Kindle . I heave been reading a book. Now when I opened only the front covers shows and I can get it to move on … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Kindle Fire HD 10 (2017): I bought a Fintie replacement
Kindle Fire HD 10 (2017): I bought a Fintie replacement cover, but I can't figure out how to remove the cover that came preinstalled with my Fire. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have brought several new books but they have not down
I have brought several new books but they have not down loaded onto my kindle. have tried to open wifi but can't remember my password, can you please help. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x