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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14660
Experience:  E-Reader Expert
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My kindle fire is frozen. will not open or close

Customer Question

my kindle fire is frozen. will not open or close
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.



Thanks for the Question

Sorry for any delay you may have experienced we had a problem with the site

You need to reset the kindle and you do that by holding down the on/off switch of the kindle for 40 seconds THEN release your finger, the kindle will reboot and reload its operating system you may need to do this 3 or 4 times and with the kindle on and off the charger.

Use a watch to time for 40 seconds

Let me know if you need more info

A positive rating is appreciated thank you