How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14659
Experience:  E-Reader Expert
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

My kindle is fully charged but will not come on. Can you

Customer Question

My kindle is fully charged but will not come on. Can you help please
Submitted: 1 year ago.
Category: E-Readers
Expert:  info tech replied 1 year ago.
Thanks for the Question
The problem can be caused by a software glitch so please do this>>
Press and HOLD DOWN the on/off switch on the kindle for 40 seconds the release your finger, the kindle will re-boot and re-load its operating system (use a watch to time that it is 40 seconds)you may need to do this on and off the charger and maybe 3 or 4 times (assuming kindle does not come back on)
Let me know how this works out please
A positive rating is appreciated thank you there will be a rating bar with this post thanks again
Expert:  info tech replied 1 year ago.
How has this worked out please?
Expert:  info tech replied 1 year ago.
If you do not need any more help can you please rate the answer positively?there will be a rating band with this post as this is the only way I receive any credit from the site, if you do not understand what I am asking please let me know thank you