E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Help. I am in my new Kindle Fire HD and cannot get out of…

Customer Question
Help. I am in...
Help. I am in my new Kindle Fire HD and cannot get out of my 6 year old grandsons profile. I have tried to follow the instructions in the user manual to no avail. I can't find my profile when I turn the kindle on only my grandson's profile shows. what am I doing wrong?
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 11 minutes by:
6/28/2015
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3,026
Experience: ... its a whole library in your hands.
Verified
Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you... Sorry having an issue with your Kindle profiles, have a tried a soft reset yet by pressing and holding down the power button for a full 45 seconds?
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
Yes I did try that...Ii still only shows my grandsons profile.Also I did not get my books loaded from my 2nd kindle. I got my first Kindles books, but not from my 2nd. This is actually my third Kindle. How can I get my 2nd on loadded on to this one. It was in my husbands name, but he did not use it and gave it to me. He has since passed away. His email was***@******.***.
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
You will need to de-register the Kindle and then register it to your Amazon account
Ask Your Own E-Readers Question
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
From the Kindle Fire HD device: Swipe down from the top of the screen and then tap Settings.Tap My Account.Tap Deregister.
Ask Your Own E-Readers Question
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Then can re-register it to your account so restore access to all your books:From Home, swipe down from the top of the screen and then tap Settings. Tap My Account. Tap Register.If you already have an Amazon account: Enter your Amazon account information, and then tap Register.
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
I can't get it to work. It won"t take a charge and won't turn on. That is why I spent over $400.00 for a new one. I have over 200 books on it with my favorite authors and I expect satisfaction. You must have a better fix for this!
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Please give it a try and let me know if you have any issues with a reply. . .
Ask Your Own E-Readers Question
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
The books remain on the registered account in the 'CLOUD' or online Kindle library under the Amazon account...
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
And if I have no info on his account...then what?
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Do you have access to the hpgreen email?
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
yes I do.
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Please click here to reset the Amazon account password ***** can access the online library.
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
thank you... I still cannot access my account on my new Kindle.
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Can then go here to request Amazon to link & merge you two Amazon accounts so can have access all your content.
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
Ok, But back to the first question. I cannot get out of my grandson"s profile to access my profile.I have tried the soft start and it didn't work.
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
You will need to factory reset the Kindle by unregistering from your account and then re-registering it, if cannot access from the device, then will have to do it from your computer: From your computer: Visit Manage Your Content and DevicesSelect Your Devices.Select your device or app and select Deregister in the Actions column.To confirm, select Deregister again on the pop-up window.
Ask Your Own E-Readers Question
Customer reply replied 2 years ago
Thanks...I will try that.Goodbye
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
MeOK, Your welcome... let me know how it goes, thanks. https://www.amazon.com/mycd
Ask Your Own E-Readers Question
Electronics Technician: Dr. Fix-It, Technician replied 2 years ago
Hi just following up to see if you were able to resolve the issues with your Kindles and accounts?
Let me know the results and have happy 4th of July!
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

3,026 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Can't turn kindle on. Has light and full charge. 30 minutes
Can't turn kindle on. Has green light and full charge. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My kindle will not start, light will go on but screen does
My kindle will not start,green light will go on but screen does not light up … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I can't download the desktop app, so i tried downloading the
I can't download the desktop app, so i tried downloading the kobo app from the app store on my laptop, but it is not syncing with my ereader. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
I can't buy the daily deals it is always telling me to check
i can't buy the daily deals it is always telling me to check the inter net connection but i can buy the other books … read more
Harry
Harry
1,936 satisfied customers
I order books and they do not download
I order books and they do not download JA: When did this downloading issue start with your e-reader? Customer: Yes JA: Have you tried a force reboot (pressing and holding the power button for a minute… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
I was plasying a game and they came on with the offer for
I was plasying a game and they came on with the offer for more coins and I cannot get it to shut off - so that I may continue my game??? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
Won't allow me to purchase new books. PTS-T2. Just started
just started yesterday when I tried to download new books … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,438 satisfied customers
My Amazon Fire tablet was working fine on Wednesday. It will
My Amazon Fire tablet was working fine on Wednesday. It will not charge now at all or respond in any way. Ive tried all the trouble shooting advice given on line. Any suggestions?. … read more
Harry
Harry
1,936 satisfied customers
On my 5th Kindle, books appear on the Library but will not
On my 5th Kindle, books appear on the Library but will not download or bring up the book to be read. All other Kindles are working fine. I use all three that are registered to me. … read more
Harry
Harry
1,936 satisfied customers
I have a color Nook I've been using for over 5 years. The
Thank you. I have a color Nook I've been using for over 5 years. The place where the cord goes is broken and it will not longer charge. I have a smaller nook that has never been used. I'd like to tran… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
My Fire all of a sudden has gotten a voice and keeps telling
Hi, my Fire all of a sudden has gotten a voice and keeps telling me what the button means and asks me to select a profile. what is going on? … read more
Harry
Harry
1,936 satisfied customers
Why must I register my Fire Stick with Amazon? Also when I
Why must I register my Fire Stick with Amazon? Also when I try to do this thru my TV and go thru the 14 steps it kicks back to step 2 and says that I must enter the characters as they appear in the ch… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
We are away in Ibiza and the kindle keeps asking for login
We are away in Ibiza and the kindle keeps asking for login WiFi passcode but it's also stating it's connected so in short it won't shop for books … read more
Harry
Harry
1,936 satisfied customers
I have a kindle reader (3.4.2) with keypad. Lately when I am
I have a kindle reader (3.4.2) with keypad. Lately when I am reading, a bar appears on the bottom of the page with the word 'find' on the right side and a vertical line on the left, which starts to mo… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
30 satisfied customers
It wont let me click on shop to download books. Yesterday
it wont let me click on shop to download books JA: When did this downloading issue start with your e-reader? Customer: yesterday JA: Have you tried a force reboot (pressing and holding the power butto… read more
Harry
Harry
1,936 satisfied customers
I moved all my amazon purchased books from my older kindle
I moved all my amazon purchased books from my older kindle to my computer and then to the general storage on my kindle fire 7 like their instruction said. Now I can't get them to open or to move them … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
111 satisfied customers
Pearl, also my last 3 books have not downloaded to my
Hello, Pearl, also my last 3 books have not downloaded to my kindle. I called about the first two and they arrived. Now I don't have a phone number. I am missing a book. … read more
Harry
Harry
1,936 satisfied customers
My kindle is plugged in, but not charging, tried multiple
my kindle is plugged in, but not charging, tried multiple different charges. Started recently, and I noticed lately that the kindle was not being used,yet drained on battery … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,665 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x