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Dr. Fix-It
Dr. Fix-It, Technician
Category: E-Readers
Satisfied Customers: 3024
Experience:  ... its a whole library in your hands.
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I had to get a new kindle but trying pullup the information

Customer Question

i had to get a new kindle but trying pullup the information i had stored on cloud doesn't appear to be there. do i have to do something special or is it lost
Submitted: 2 years ago.
Category: E-Readers
Expert:  Dr. Fix-It replied 2 years ago.

Hi my name is ***** ***** Dr.Fix-It, Your online expert ready to assist you...
To access your previous books you will have to register the Kindle to the same Amazon account your Kindle Library is stored on. If the Kindle was a gift or purchased on another account you will need to first de-register it and then re-register it to your account. If you need help on how to accomplish this, please let me know the exact model your new Kindle is and can help provide further information.
Give it a go and let me know, thanks.