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AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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I have purched a new book (Omega Force Redemption) and it did

Customer Question

I have purched a new book (Omega Force Redemption) and it did not down load correctly ,it keeps telling me to redo it from archived items which it will not do . If i try to open an old book in my collection , they will not open ethier. It appears thewhole is locked up.
Can you help me please
Submitted: 2 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 2 years ago.
It sounds like your reader may have a firmware issue. What model is it?
Customer: replied 2 years ago.
Wi-Fi MAC address 28:EF:01:CC:4E:C2
Serial No.B00A AOAO 0332 OAFF
Network Capability Wi-Fi and 3G
Expert:  AnswerManRob replied 2 years ago.
Try resetting it by pressing or sliding and holding the power button for 30 seconds and trying downloading again.