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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Why wont you accept my password ***** want to order books

Customer Question

Why wont you accept my password ***** want to order books
Submitted: 2 years ago.
Category: E-Readers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What make/model reader are you using? Amazon kindle, nook, kobo, etc?
Customer: replied 2 years ago.
Kobo
Expert:  Nathan replied 2 years ago.
Okay and what service/site are you trying to purchase from?
Customer: replied 2 years ago.
Kobo on the phone
Customer: replied 2 years ago.
Tr
ying to buy books
Customer: replied 2 years ago.
Try to buy books but it wont accept email or password
Expert:  Nathan replied 2 years ago.
Please go here: https://www.kobobooks.com/passwordretrieval.html%5Cnprivacy_pageand follow the prompts to reset your password. Let me know if that helps.
Customer: replied 2 years ago.
What do i do password fluffytail1
Customer: replied 2 years ago.
Dont understand what todo as wont accept my email
Customer: replied 2 years ago.
Alli want to do is buy books on mobo and i cant i only have 1 email
Customer: replied 2 years ago.
Thats all bye
Customer: replied 2 years ago.
I think thatbis enough
Customer: replied 2 years ago.
Bye
Expert:  Nathan replied 2 years ago.
Are you sure you ever actually set up an account under that email address?
Expert:  Nathan replied 2 years ago.
I can't do this for you, I sent you the link to reset your own password. To help you with that we can do a remote support session and I can guide you through.
Customer: replied 2 years ago.
Yes it is my email address
Expert:  Nathan replied 2 years ago.
If you are sure that is the email your account is under then you are either typing it incorrectly or you may be using the wrong site/service and had been buying books elsewhere before - or else your reader is registered to a different person/account or was never set up to being with.

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