E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Why wont you accept my password ***** want to order books…

Customer Question
Why wont you accept my...
Why wont you accept my password ***** want to order books
Submitted: 3 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 minutes by:
6/19/2015
Electronics Technician: Nathan, Technician replied 3 years ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 30,134
Experience: Nook, kindle & ipad expert
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What make/model reader are you using? Amazon kindle, nook, kobo, etc?
Ask Your Own E-Readers Question
Customer reply replied 3 years ago
Kobo
Electronics Technician: Nathan, Technician replied 3 years ago
Okay and what service/site are you trying to purchase from?
Ask Your Own E-Readers Question
Customer reply replied 3 years ago
Kobo on the phone
Customer reply replied 3 years ago
Tr
ying to buy books
Customer reply replied 3 years ago
Try to buy books but it wont accept email or password
Electronics Technician: Nathan, Technician replied 3 years ago
Please go here: https://www.kobobooks.com/passwordretrieval.html%5Cnprivacy_pageand follow the prompts to reset your password. Let me know if that helps.
Ask Your Own E-Readers Question
Customer reply replied 3 years ago
What do i do password fluffytail1
Customer reply replied 3 years ago
Dont understand what todo as wont accept my email
Customer reply replied 3 years ago
Alli want to do is buy books on mobo and i cant i only have 1 email
Customer reply replied 3 years ago
Thats all bye
Customer reply replied 3 years ago
I think thatbis enough
Customer reply replied 3 years ago
Bye
Electronics Technician: Nathan, Technician replied 3 years ago
Are you sure you ever actually set up an account under that email address?
Ask Your Own E-Readers Question
Electronics Technician: Nathan, Technician replied 3 years ago
I can't do this for you, I sent you the link to reset your own password. To help you with that we can do a remote support session and I can guide you through.
Ask Your Own E-Readers Question
Customer reply replied 3 years ago
Yes it is my email address
Electronics Technician: Nathan, Technician replied 3 years ago
If you are sure that is the email your account is under then you are either typing it incorrectly or you may be using the wrong site/service and had been buying books elsewhere before - or else your reader is registered to a different person/account or was never set up to being with.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
How to delete a book from kindle. I have a number of books
I have a number of books that I have read,but no longer want. What is the capacity of kindle … read more
Nathan
Nathan
Technician
30,134 satisfied customers
Vertical line on kindle fire... Recently, a razor thin blue
Vertical line on kindle fire... Recently, a razor thin blue vertical line appears on the kindle reader. It appeared once before a few weeks ago but went away after a day. The kindle has not been dropp… read more
Nathan
Nathan
Technician
30,134 satisfied customers
I dropped it and I can no longer access the books I had
I dropped it and I can no longer access the books I had purchased in advance. It was 6 years old and I had read about 220 books on it. I have a new kindle but now I am unsure how I can access the othe… read more
Harry
Harry
1,907 satisfied customers
Since I bought and purchased my audio books why can't I
Since I bought and purchased my audio books why can't I download them to my computer into a file … read more
Harry
Harry
1,907 satisfied customers
I need to cancel my old visa card number and change to knew
I need to cancel my old visa card number and change to knew one so I can order more books I thought I had done it but it keeps coming up error. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
It will not start. Battery shows about 15%. Continuously.
Doesn't start. The battery level showed after about 45 seconds 15%.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Iam trying to register my new fire but cant seem to get a
iam trying to register my new fire but cant seem to get a password ***** … read more
Harry
Harry
1,907 satisfied customers
Kindle never recovered from attempted software update.
Kindle never recovered from attempted software update. Showing Update Error: 4. Kindle will not restart … read more
Harry
Harry
1,907 satisfied customers
It will not turn I charge it but it will not turn on.
it will not turn I charge it but it will not turn on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I purchased a refurbished nook for my wife because her old
I purchased a refurbished nook for my wife because her old one is dying. I need to have access to all the books she has purchased from B&N. How do you get the new nook to access her books? … read more
Harry
Harry
1,907 satisfied customers
I have two problems with my nook. 1-when I press upside u at
Hi! I have two problems with my nook. 1-when I press upside u at bottom, it takes a l-o-n-g time to respond. Also, whenever I turn on the Nook, I get a message to "sign in to network". It does not all… read more
Harry
Harry
1,907 satisfied customers
I cannot get it to restart. Its an amazon kindle fire. Two
I cannot get it to restart JA: What brand and model of e-reader do you have? Customer: its an amazon kindle fire JA: How long has this been going on with your Kindle Fire? What have you tried so far? … read more
Harry
Harry
1,907 satisfied customers
When I punch in my Facebook app. on my Kindle, it
When I punch in my Facebook app. on my Kindle, it immediately clicks off … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I'm trying to send docs from pc docs file to my kindle fire.
I'm trying to send docs from pc docs file to my kindle fire. I used to be able to do this but one day if failed and now I get a log-in box asking for my email and password. I enter them and enter my r… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Have problem connecting kindle to Wi-Fi. How to fix
have problem connecting kindle to Wi-Fi. How to fix … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
309 satisfied customers
My wife and I each have Kindle Tablets. I have tried to
My wife and I each have Kindle Tablets. I have tried to separate our accounts but have no luck. Both of the Kindles are registered under her email:***@******.***. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Why can't I download to my kindle. The amazon account is in
The amazon account is in my husbands name and of course the kindle is in mine. when I ordered some books they went to the cloud reader … read more
Harry
Harry
1,907 satisfied customers
The up and down lock on my kindle fire HD-8 is stuck I an
The up and down lock on my kindle fire HD-8 is stuck I an unable to pull all my icon up. I purchase it in March 2018. I NEED HELP I trouble shoot it … read more
Nathan
Nathan
Technician
30,134 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x