E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

After months of using daily newspaper crossword puzzles app…

Customer Question
After months of using daily...
After months of using daily newspaper crossword puzzles app it will not open.
Submitted: 3 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
6/17/2015
Electronics Technician: Aric, Technician replied 3 years ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,805
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Hello and sorry you're having problems.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 25 seconds, then release and wait a full minute for it to reboot. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
This clears up the issues you're having 90% of the times, but in the rare case that it does not, the problem may go deeper than a software issue. If this is the case, please reply back with the specific model number off of the back of the Kindle, and also how long you've had the Kindle for, and I will continue to assist you.
If you need further assistance let me know. Please keep in mind that we are all independent Techs on here, working on our own time, and are only credited a portion of the deposit one we are rated POSITIVELY.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 47,805
47,805 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I was at a computer workshop & a tutor was helping me
I was at a computer workshop & a tutor was helping me register online with our local newspaper. In the process I put in the wrong password & now get a Token Authentication Error. I need to get back to… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My kindle is stuck on the screen where you slide it to get
my kindle is stuck on the screen where you slide it to get to what you want it won,t shut off either … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have had a Nook HDplus few years. Astraware was preloaded
I have had a Nook HDplus for a few years. Astraware was preloaded on it and as long I wasn't trying to order something new (which I know is no longer an option), I've been happily playing the Crosswor… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
On my kindle fire I have books, daily news papers, and
On my kindle fire I have books, daily news papers, and monthly magazines download. I have downloaded the kindle app on my Microsoft surface 4. Only my books downloaded to the app. How do I get my news… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have the nook app. It only says that it is loading. It
I have the nook app for Ipad. It only says that it is loading. It will never go past the loading stage. I have shut it down several times and it does not help.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
After 3-4 yrs of successfully downloading my daily newspaper,
After 3-4 yrs of successfully downloading my daily newspaper, the Kindle failed to do so yesterday & today.… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My Kindle has stopped working. It is stuck on the opening
My Kindle has stopped working. It is stuck on the opening page. What can I do and how do I cancel my subscription to daily newspaper?… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Cris I want to cancel my subscription to the Telegraph on Kindle.
Cris I want to cancel my subscription to the Telegraph on Kindle. How do I do this? Margaret… read more
Cris
Cris
62 satisfied customers
It wont let me purchase some of the puzzles for the magic
It won't let me purchase some of the puzzles for the magic puzzle game. It tells me there is an error in my request. It does let me get free puzzles and I have purchased games other than the puzzles. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a Kindle Touch WI-Fi.How do I stop the Daily download
I have a Kindle Touch WI-Fi.How do I stop the Daily download of the Herald newspaper. Your advice Will be much appreciated. Andrew Jamieson [email protected]… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
I subscribed to the Irish Times while abroad for a month in
I subscribed to the Irish Times while abroad for a month in June/July. However, I notice that it is still being sent to my Kindle daily. I receive the newspaper itself daily so I do not need it on Kin… read more
Cris
Cris
62 satisfied customers
how do i cancel [ permanently] an online order for daily newspaper
how do i cancel [ permanently] an online order for daily newspaper -- the Philadelphia enquirer ? thank you… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
I was in an app every word Crossings playing a crossword game
I was in an app every word Crossings playing a crossword game and an error box popped up that says "An error occured closing this title" Nothing I do will unfreeze the screen. I have turned it on and … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I am using the Kindle for my PC app, and I can access my archived
I am using the Kindle for my PC app, and I can access my archived books but I cannot access my newspaper subscriptions. Do you have any suggestions? Thanks.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi, I subscribe to a newspaper, daily delivery via 3G on my
Hi, I subscribe to a newspaper, daily delivery via 3G on my Kindle. I also have WiFi. Today I did not receive my newpaper, and this happened one other time within a couple of weeks. How do I report th… read more
Cris
Cris
62 satisfied customers
My Kindle has suddenly gone dark. I can barely see the print
My Kindle has suddenly gone dark. I can barely see the print on the screen. What has happened and how can it be fixed. I get newspapers daily and have books stored. Thanks… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
I bought the AP Sports app. Is it a one-time fee, or a monthly
I bought the AP Sports app. Is it a one-time fee, or a monthly fee? And if it's monthly, how much per month? Thank you.… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x