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My Kindle has completely frozen. It will not unlock. I have
My Kindle has completely frozen. It will not unlock. I have tried recharging it for a short while but that didn't help. … read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
16,734 satisfied customers
I cannot get onto the kindle store, my internet connection
I cannot get onto the kindle store, my internet connection shows as locked and I can't seem to unlock it. the message also reads the kindle update will only take a few minutes. this has been going on … read more
Jason Jones
Jason Jones
AAS Information Technology
2,459 satisfied customers
My Kindle is locked up. The swipe to unlock doesn't work.
My Kindle is locked up. The swipe to unlock doesn't work. Kindle has been plugged into electric circuit and seems ready to go. Help! … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
When I now open my paper a book opens. but it no longer goes
When I now open my paper white a book opens. but it no longer goes to menu or other page(s) when I swipe my finger across the page. there are no adjustment knobs or other gizmos. what to do? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
Forgot my passcode, Kindle, about 3 years old, I haven't
I haven't used it for about 1 year. Just tried to get a few books to read while in Europe, Entered my last Amazon passcode. Nothing happens … read more
Randy***** CellTech
Randy***** CellTech
1,846 satisfied customers
My battery says it is fully charged, but the kindle will not
My battery says it is fully charged, but the kindle will not wake up. I have to plug the unit into the power point and then the orange light comes on. This happens each time I reawaken my Kindle. As a… read more
info tech
info tech
Technician
Vocational, Technical or Trade Scho
16,734 satisfied customers
My Kindle is fully charged, but dead. The screen shows "Book
My Kindle is fully charged, but dead. The screen shows "Book Details" page with WiFi icon, picture of battery and time (apparently time that the Kindle stopped running. The reset button on the bot****… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
My Kindle paper seems to be frozen on a screen saver pic. It
My Kindle paper white seems to be frozen on a screen saver pic. It also has been on charge for hours and hours but still shows an ***** *****ght. I depress the on/off for ages but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I can't get my kindle to charge. The ***** *****ght is on but
I can't get my kindle to charge. The ***** *****ght is on but the battery on the screen does not show the charging symbol. I have tried to reset with no luck.… read more
Nathan
Nathan
Bachelors of Science
24,953 satisfied customers
I can,t get my Kindle to come on. It is charged,green light
I can,t get my Kindle to come on. It is charged,green light shows but it will not go to my 1st, selection page… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
i read on the kindle this morning. I tried to read at lunch.
i read on the kindle this morning. I tried to read at lunch. It wont let me move to next page. Seems to be locked up. I plug it into the computer to charge and it tells me kindle cannot charge?? Help.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I received a Kindle Fire for Christmas this year. I have enjoyed
I received a Kindle Fire for Christmas this year. I have enjoyed it very much, but ran into a problem. It would not turn off, no matter what buttons I pushed it would not turn off. Yesterday I went to… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I was reading my Kindle and the page froze. I cannot turn
I was reading my Kindle and the page froze. I cannot turn it off, go to home, previous page or next page. Is there a way to fix that? The battery is charged -- the light is green… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
My Kindle has locked up - it will not go to next Page ,
My Kindle has "locked up" - it will not go to "next Page", "Previous Page", Turn off or allow the cursor to be moved. Help! What do I do? Thanks Gay… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My kindle is locked in sleep mode. It is fully charged and
My kindle is locked in sleep mode. It is fully charged and the screen says slide and release the power switch to wake, but when i do the green light goes on but nothing happens.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my readers screen has gone blank and locked up have power still
my readers screen has gone blank and locked up have power still when using it put it down cover shut turning the page back to list of books when tried to return to page that was reading somehow got it… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Kindal will turn on but only 1/2 of a screen and no words will
Kindal will turn on but only 1/2 of a screen and no words will come up only the 1/2 picture of Virginia Woolf?… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My kindle is fully charged-will not activate wake . I used
My kindle is fully charged-will not activate "wake". I used it for about an hour after charging--shut it down--was unable to "wake" again.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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