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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16427
Experience:  Years of experience and education.
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My kindle 2 yrs. old and was working O..K.

Customer Question

My kindle 2 yrs. old and was working O..K. until yesterday. It is a touch screen. I think it is kindle white.
Submitted: 2 years ago.
Category: E-Readers
Expert:  info tech replied 2 years ago.
Thanks for the Question
Please press and hold the on/off button on the kindle for 40 seconds then release your finger (use a watch to time)the kindle should reboot and reset,you may need to try this 3 or 4 times, if you have any problem let me know.
A positive rating is appreciated thank you
Customer: replied 2 years ago.
did what you said but it didn't solve my problem.
Expert:  info tech replied 2 years ago.
What exactly is the problem with it please?
Customer: replied 2 years ago.
I did as you said . It doesn't seem to be accept the pass word
Customer: replied 2 years ago.
the pass word is correct and works on my other kindle but not this one . I don't know why.
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 2 years ago.
cancel my membership .
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

I am a licensed network professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask which password ***** are referring to?
- Kindle Password
- Amazon Account Password
- Wireless Network Password
I will be standing by.
Thank you,