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My mom haven't using her fire kindle for 5 years, I am
hello, my mom haven't using her fire kindle for 5 years, I am trying to use it for words with friends... it won't let me update for words with friends 2... even it not update for devices as well.. … read more
Harry
Harry
2,280 satisfied customers
My mother de-registered her paper kindle. My 89 year old mom
My 89 year old mom de-registered it by accident about 2 months ago. We've tried to re-register it, but it starts a new account. Mom has problems with tech stuff, so she was put onto my account about 2-3 years ago. She also subscribes to Kindle unlimited. There is no internet where she lives; I paid the $70 one time fee she she gets books only on her e-reader. I have the e-reader with me a home, now. We also tried turning it off and back on. My husband and I both have separate Kindle Fire accounts, so we thought we could fix it. … read more
Harry
Harry
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My screen mysteriously stopped working yesterday. Obviously,
My screen mysteriously stopped working yesterday. Obviously, I cannot contact mayday. Can you help? … read more
Randy***** CellTech
Randy***** CellTech
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My mom has a new kindle. Everything transferred except her
Hi, my mom has a new kindle. Everything transferred except her music. What an she do? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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My mom has a fire hd 6 4th generation kindle and she lost
hi my mom has a fire hd 6 4th generation kindle and she lost her wifi connection. how to get that back? … read more
Randy***** CellTech
Randy***** CellTech
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When I try to open kindle fire, I am asked for a PIN no. As
When I try to open kindle fire, I am asked for a PIN no. As far as I know, I do not have one … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,224 satisfied customers
I have a Kindle Fire that I gave to my mom as a gift. She
I have a Kindle Fire that I gave to my mom as a gift. She threw the box away (crazy, I know) and when the device is turned on it only displays "Kindle Fire". It will not move past that screen. How can… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
I bought my Mom a 6" Kindle e-reader. She does no have wifi
I bought my Mom a 6" Kindle e-reader. She does no have wifi at home and is relying on the cable that came with the box. I gave her an e-Book which she can download but not get onto her Kindle. Would s… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
I gave my Mom a Kindle Fire for Christmas. She is not totally
I gave my Mom a Kindle Fire for Christmas. She is not totally compuer savy- but can manage working w/ computers. I cannot help her because we are in different states. This is her issue: She has Cox Ca… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
Hello, My question is regarding the "Kindle Fire". I am
Hello, My question is regarding the "Kindle Fire". I am having trouble going online with WiFi when I travel to locations such as hotels, coffee shops, and libraries. I go into the WiFi menu, and I see… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
My daughter has forgotten her pass code to unlock her kindle
My daughter has forgotten her pass code to unlock her kindle fire, how can this be unlocked without resetting the kindle and losing everything?… read more
Pete
Pete
Engineer
Bachelor's Degree
9,776 satisfied customers
I gave my grand daughter a Kindle Fire. Her Mom wants parental
I gave my grand daughter a Kindle Fire. Her Mom wants parental controls put on it. How do we do that?… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
I have a Kindle, and I gave my Wife a Kindle Fire for Cristmas.
I have a Kindle, and I gave my Wife a Kindle Fire for Cristmas. My problem is that her "fire" acts as if it is my Kindle. Somw books I buy get copied to her Fire. That is, I get it, and some time late… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Is there a way to reset the Kindle? My mom put hers into her
Is there a way to reset the Kindle? My mom put hers into her purse (in a leather case) and since she took it out, the screen has hash marks and will not respond to any button pushes.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am now a registered kindle user with my own account. However
I am now a registered kindle user with my own account. However the idea was that i would join my sister and mom as a 3rd user and we share one account. They idea was to share books as they have alread… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
What does my sister need to hav ein order to get the most
What does my sister need to hav ein order to get the most use out of a Kindle Fire? She has internet at her house but I am not sure she has wireless. However when I visited recently I believe I was ab… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Have two ipads. Both have kindle app. Previously we could
Have two ipads. Both have kindle app. Previously we could make purchases thru the Kindle app on the ipad? Now we can't. Important because I gave 1st ipad to Mom and had it set that she could order boo… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Hi! I have a Hindle (2nd generation) & my mom has a Kindle
Hi! I have a Hindle (2nd generation) & my mom has a Kindle DX. We USED to get eachother's books by being "authorized users" & knowing each other's serial numbers. I am the one who organized my mom's D… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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