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My kindle is stuck on a page and wont change. It is not an…

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my kindle is stuck on...
my kindle is stuck on a page and wont change. It is not an old one.
Submitted: 3 years ago.Category: E-Readers
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Answered in 5 minutes by:
6/12/2015
Electronics Technician: Nathan, Technician replied 3 years ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,473
Experience: Nook, kindle & ipad expert
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
Best regards,
Nathan
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Electronics Technician: Nathan, Technician replied 3 years ago
Hi there, just checking in to see if you need any further help with this. If I’ve answered your question, please take a moment to rate my service, hopefully I have earned an “excellent”. You are also welcome to reply back to me at no extra cost if I can be of any further assistance.
Thank you,
Nathan
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Customer reply replied 3 years ago
ta that was good but I now can't shop on the kindle
Electronics Technician: Nathan, Technician replied 3 years ago
Can you tell me a bit more about the problem, please? Are you getting a specific error message? Did this work previously?
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