E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

Got kindle can't buy stuff. Support. Ain't working. 440212…

Customer Question
Got kindle can't buy stuff...
Got kindle can't buy stuff. Support. Ain't working.(###) ###-####
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 minutes by:
6/9/2015
Electronics Technician: Nathan, Technician replied 2 years ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 29,544
Experience: Nook, kindle & ipad expert
Verified
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
Nathan
Ask Your Own E-Readers Question
Was this answer helpful?
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I am looking for the model of my old Kindle. The serial#
I am looking for the model of my old Kindle. The serial# *****###-##-####1464 73ex … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
It is doing strange things. Keeps trying to update or
It is doing strange things. Keeps trying to update or reboot,I think. I cannot turn it off, and when it asks for [email protected] it starts the same thing over … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
My kindle will not recharge. It is a kindle paper. I have
My kindle will not recharge. It is a kindle white paper … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My wife and I both received an Amazon Fire for Christmas. We
My wife and I both received an Amazon Fire for Christmas. We had no problem registering hers using our e-mail address and her selected password. However, when I tried to register my device using my de… read more
Harry
Harry
1,683 satisfied customers
Ho can I backup my entire nook to an sd card. Hd plus.
nothing because I don"t want to lose anything. I need to back it up so I can upload android 7 … read more
Harry
Harry
1,683 satisfied customers
I have 2 kindles that are tied together. I'm giving my older
I have 2 kindles that are tied together. I'm giving my older kindle to my daughter-in-law. Can I reset the older kindle back to the factory settings without losing anything on my newer kindle? … read more
Cris
Cris
60 satisfied customers
It seems frozen. Had an earlier msg to please wait while it
Hi- It seems frozen. Had an earlier msg to please wait while it starts up, but now just the tree. I've done the 7 sec and 40 sec shut downs but it's frozen. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I am getting a message... Please wait a moment while your
I am getting a message... Please wait a moment while your kindle starts up … read more
Nathan
Nathan
Technician
29,544 satisfied customers
I just received a new kindle touch and I can't get it set
I just received a new kindle touch and I can't get it set up. It is not accepting my password ***** it won't let me change it. Can you help please? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
I have had a kindle fire for several years and recently
I have had a kindle fire for several years and recently bought a kindle paperwhite that I could carry in my purse. My kindle fire stopped working, now my papeerf … read more
Cris
Cris
60 satisfied customers
I need a new cable to Charge my Kindle. The cable is broken
i need a new cable to Charge my Kindle JA: How long has this been going on with your Kindle? What have you tried so far? Customer: The cable is broken - no other Problems JA: Anything else you want th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Books ,samples or purchases, not displaying on reader
Books ,samples or purchases, not displaying on reader inlibrary … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,413 satisfied customers
I cannot order new book. Kindle2. Just a kindle I guess not
Yes a message came up saying that there is a problem with credit card… read more
Harry
Harry
1,683 satisfied customers
I cannot change the credit card recorded on my Kindle
I cannot change the credit card recorded on my Kindle account***@******.*** Message says 'tap once to change' Tap what ? … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
The screen has been dented and it won't switch on. Last time
No. I don't know how to do that. Do I put a paper clip or similar in the hole between the charge slot and the on button … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I cannot order new book. Kindle2. Just a kindle I guess not
Yes a message came up saying that there is a problem with credit card… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
My kindle ikon has disappeared from my page, I was reading
I was reading yesterday and now it has gone and I cannot reach my account … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
Screen is so dark I can barely see the words. Today it says
screen is so dark I can barely see the words JA: When did you last charge your e-reader? Customer: today it says 100 % JA: Have you tried a force reboot (pressing and holding the power button for a mi… read more
Cris
Cris
60 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x