E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

After charging my Kindle, the green charge light is staying…

Customer Question
After charging my Kindle, the...
After charging my Kindle, the green charge light is staying on and I can't get it out of sleep mode
Submitted: 2 years ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
6/7/2015
Electronics Technician: Freddy M., Technician replied 2 years ago
Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18,413
Experience: Years of experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.
Do not skip that even if it is fully charged from you already plugging it in, it is important to do it, it is more for a reset than a charge.
It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.
Try this at least 6 times.
The firmware can sometimes get frozen the same way that a computer will occasionally.
If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
.
Ask Your Own E-Readers Question
Was this answer helpful?
Ask Freddy M. Your Own Question
Freddy M.
Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18,413
18,413 Satisfied Customers
Experience: Years of experience

Freddy M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I need to update my crefit card expiry date. Kindle
I need to update my crefit card expiry date JA: What brand and model of e-reader do you have? Customer: Kindle paperwhite JA: How long has this been going on with your Kindle? What have you tried so f… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
We have oneof the original Kindles. When it is charged and
We have oneof the original Kindles. When it is charged and we try to turn it on the screen simply flashes "Amazonkindle - with the tree and the reader" about one cycle per second. The screen is black … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have acquired a kindle and have reset it and when I try to
I have acquired a kindle and have reset it and when I try to register they my amazon account it tells me my amazon account isn't there. How do I register my kindle thru my amazon account… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
I need to change my credit card details. Just an old Kindle.
I tried to change the details on the Kindle but it didn't give me the option. … read more
Cris
Cris
60 satisfied customers
My kindle keeps telling me there is a Wi FI error even
My kindle keeps telling me there is a Wi FI error even though I am using the correct password ***** was able to download the book to my iPad … read more
Harry
Harry
1,683 satisfied customers
My Kobo glo e reader is frozen nothing works. Not ago it
My Kobo glo e reader is frozen nothing works JA: When did you last charge your Glo? Customer: Not long ago it says it is nearly full JA: Have you tried a force reboot (pressing and holding the power b… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
I'm trying to register my kindle but it keeps telling me the
I'm trying to register my kindle but it keeps telling me the amazon info I enter is incorrect. I have an amazon account and am always logged into it so not sure why it tells me I don't have an account… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
My granddaughter was playing around with my Kindle last
My granddaughter was playing around with my Kindle last night. I had it security code protected, but she did something. My kindle now has NOTHING on it. It says it's not even registered, as if I'm get… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Kindle purchased in Feb.2018. when touching to get a book,
kindle purchased in Feb.2018. when touching to get a book, another appears instead, cannot alter this. … read more
Harry
Harry
1,683 satisfied customers
My nook $49.00 7in is brand new. ive apparently password
my nook $49.00 7in is brand new. ive apparently password ***** it and now I cant remember the password. I cant get on the device to change the password ***** can I ask for an email to see the original… read more
Harry
Harry
1,683 satisfied customers
I also signed up for goodreads and theymwon't Accept my
I also signed up for goodreads and theymwon't Accept my password. … read more
Harry
Harry
1,683 satisfied customers
I am looking for the model of my old Kindle. The serial#
I am looking for the model of my old Kindle. The serial# *****###-##-####1464 73ex … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
It is doing strange things. Keeps trying to update or
It is doing strange things. Keeps trying to update or reboot,I think. I cannot turn it off, and when it asks for [email protected] it starts the same thing over … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
My wife and I both received an Amazon Fire for Christmas. We
My wife and I both received an Amazon Fire for Christmas. We had no problem registering hers using our e-mail address and her selected password. However, when I tried to register my device using my de… read more
Harry
Harry
1,683 satisfied customers
I have a Kindle Paperwhite bought for my husband in 2013. He
I have a Kindle Paperwhite bought for my husband in 2013. He used it one month, then quit. I cannot find any documentation or instructions, but I have charged it up. The screen displays the book Behin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I have a registered kindle,but cannot by books fromstore i
i have a registered kindle,but cannot by books fromstore i don't remember what my id number is,or what password ***** HELP… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My kindle will not recharge. It is a kindle paper. I have
My kindle will not recharge. It is a kindle white paper … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Ho can I backup my entire nook to an sd card. Hd plus.
nothing because I don"t want to lose anything. I need to back it up so I can upload android 7 … read more
Harry
Harry
1,683 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x