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my kindle fire hd screen has frozen. I have tried the instructions
my kindle fire hd screen has frozen. I have tried the instructions on line but all I get is screen stating kindle fire, it does not seem to move after that What do I do next… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,265 satisfied customers
my kindle has a frozen screen. I have tried the restart every
my kindle has a frozen screen. I have tried the restart every way you suggested. Half of my screen will go blank, the other half frozen. Please help… read more
Nathan
Nathan
Bachelors of Science
24,953 satisfied customers
The main screen has frozen with a happy face and dots moving
The main screen has frozen with a happy face and dots moving left to right. Nothing works after repeated attempts to re-start.… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has
My Kindle-keyboard (Wi-Fi only) S/N B008 A0A0 1222 0S2P has frozen screen. I tried sliding and releasing the power button for 20 sec, agter about 10 sec the green light goes on then after 10 sec it go… read more
Richard
Richard
Customer Service
IT Manager, Consultant
49,265 satisfied customers
SCREEN IS FROZEN ON PARTIAL PICTURE 4/5 OF SCREEN ,SINCE LAST
SCREEN IS FROZEN ON PARTIAL PICTURE 4/5 OF SCREEN ,SINCE LAST NIGHT VERY BOTTOM DOES MOVE BUT TOO SMALL TO READ , HAD THIS KINDEL SINCE JANUARY 2012, HAVE CHARGED IT ALL NIGHT, HAVE HELD POWER BUTTON … read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My Kindle has a part of a page frozen on the screen. I have
My Kindle has a part of a page frozen on the screen. I have rebooted and nothing moves this.… read more
Josh
Josh
It Support Specialist
Associate Degree
753 satisfied customers
I just purchased Kindle on Saturday, yesterday (Wednesday)
I just purchased Kindle on Saturday, yesterday (Wednesday) it locked up. It is fully charged. When I turn it on it is keeping the time but the screen is frozen, within seconds it shuts off...Help!… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My screen wont move. I set the alarm clock and when it went
My screen won't move. I set the alarm clock and when it went off at the time I set it for I couldn't get it to stop, it finally ran itself down and went off, I try to change screens but it won't let m… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my brand new kindle has frozen up . I cannot shut it off .
my brand new kindle has frozen up . I cannot shut it off . nothing on the screen moves help!… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle fire is frozen. cannot turn it off - cannot get
my kindle fire is frozen. cannot turn it off - cannot get anything on screen to move and tried turning off wi-fi access but it still does not shout down and is getting very warm.… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
Kindle fire frozen and wont move from apps screen and u turn
Kindle fire frozen and won't move from apps screen and u turn it back on and stays at frozen screen… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle is frozen. I lost 3G & wifi connections. I went to
My kindle is frozen. I lost 3G & wifi connections. I went to settings anr tried to rest my wireless connection and the screen is frozen in the settings mode. I can't turn it off or move to any other s… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,291 satisfied customers
my kindle is frozen- will not turn off- green light is on and
my kindle is frozen- will not turn off- green light is on and won't move? what should i do to fix it?… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My kindle screen has is not working properly, when I turn it
My kindle screen has is not working properly, when I turn it on only part of the screen displays the home screen, the other half of the screen is frozen with part of a screensaver picture on it with l… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
AT first, the screen would just freeze. I could use the power
AT first, the screen would just freeze. I could use the power button and get it to reboot. When it rebooted, it returned to a page well before where I had last ended. I would move forward to where I h… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle screen is frozen on a page and will not move on from
my kindle screen is frozen on a page and will not move on from it. When i move the page it looks as if it is moving on but the screen is frozen (looks imprinted) into screen?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has frozen, I have tried to reset it but to no avail.
My Kindle has frozen, I have tried to reset it but to no avail. I have moved the slide as recommended, green light comes on then flashes, but the screen is still frozen.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle has frozen and just wont move from the jane Austen
My Kindle has frozen and just won't move from the "jane Austen" screen saver. It's fully charged.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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