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I bought 3 books on 14 October. I have tried everything
I bought 3 books on 14 October. I have tried everything suggested an still have NOT been able to download them . I have only ever had 1 password ***** yet it says it is incorrect. My wifi is correct. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,931 satisfied customers
I asked ordered an ebook from amazon,which has not arrivedon
I asked ordered an ebook from amazon,which has not arrivedon my kindle. Do I need to be connected to wifi in order to receive the book … read more
Eric
Eric
Software Developer
Associate Degree
1,516 satisfied customers
I connect to our wifi and when I try to shop the Kindle
I connect to our wifi and when I try to shop the Kindle store I get a message that It's not connected. I've never had this problem before. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
The wifi connection is in order and the mindle shows that it
The wifi connection is in order and the kindle shows that it sees the wifi when I go to settings, but it does not want to connect, even though I've put the password XXXXX repeatedly. Can you please he… read more
printerexpert
printerexpert
System Engineer
Master's Degree
1,095 satisfied customers
It is not downloading some of the books I ordered. The are
it is not downloading some of the books I ordered. The are on my desktop computer but I do not want to read them from it, … read more
Richard
Richard
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IT Manager, Consultant
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We changed wifi servers. My Kindle will not accept the
We changed wifi servers. My Kindle will not accept the password ***** the wifi. All other digital devices have accepted it. Kindle keeps telling me that it is the wrong password … read more
Harry
Harry
2,290 satisfied customers
I have a new Kindle Paperwhite but cannot connect it to
I have a new Kindle Paperwhite but cannot connect it to wifi. I get asked for passwords which I do not have and have never had. My old Kindle had its own wifi. I am almost tearful with frustration. Pl… read more
Richard
Richard
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IT Manager, Consultant
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I have a small kindle for my mom.and a tablet acn phone that
Hi! I have a small kindle for my mom.and a tablet acn phone that all should be working together when I order a book. Tonight, I ordered a book from my phone, it shows up on my tablet, but won't show u… read more
Cris
Cris
1,311 satisfied customers
I can't connect my wifi as i've forgotten the password - how
Hi - I can't connect my wifi as i've forgotten the password ***** how do I reset my wifi password? … read more
Steve G.
Steve G.
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593 satisfied customers
Nada and have had a Kindle three years.as far as I know our
nada and have had a Kindle for about three years.as far as I know our house has Wi Fi as my computer and lap top work with no trouble.I have downloaded books onto my kindle in the house for the past t… read more
Nathan
Nathan
Bachelors of Science
24,963 satisfied customers
I downloaded 3 books and cannot receive them. I am asked for
I downloaded 3 books and cannot receive them. I am asked for WiFi network and password XXXXX have never been asked that before. I did submit that info, but cannot connect. What is going on? Suzanne… read more
John
John
Bachelor's Degree
5,528 satisfied customers
I have the new Kindle Fire - I have had two other Kindles in
I have the new Kindle Fire - I have had two other Kindles in 4 years. I don't know how to register my new one. Never had to connect to Wi-Fi before. Help please… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
My modem says that I have wi-fi through Verizon. How do I
My modem says that I have wi-fi through Verizon. How do I connect my Kindle Fire to that wi-fi access? I called Verizon and they told me to enter my WEP Key, which is 1801C6B0FA, but that didn't do it… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I have registered my Kindle several times using the info off
i have registered my Kindle several times using the info off my Amazon acct. but it still shows up unregistered an not able to connect to wi-fi… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have had my wi fi only kindle for 3 weeks worked perfectly
I have had my wi fi only kindle for 3 weeks worked perfectly until few days ago when although it shows my wireless connection refuses to connect to it. It will ask for the wifi password(never has befo… read more
Dr. Fix-It
Dr. Fix-It
Technician
3,028 satisfied customers
I have ordered numerous books in the last two months. None
I have ordered numerous books in the last two months. None have showed up on my kindle. I have both my kindle and my computer next to a hot spot. Where are my books? What good is a kindle if I can't g… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
I just tried to download some books from the Kindle Store,
I just tried to download some books from the Kindle Store, but my Kindle, all of a sudden, won't connect to Wi Fi, and I don't know why. It asks for a password. Perhaps I'm putting in the wrong one; i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Please cancel my session, I am going to get a USB cable
I can't seem to get my kindle to access my home wifi. I have typed in the password XXXXX still won't connect. I know when I add a computer to my wifi I have to have it hardwired to the router in order… read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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