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READER WONT CHARGE

Customer Question
rEADER WONT CHARGE
Submitted: 3 years ago.Category: E-Readers
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Answered in 1 minute by:
5/20/2015
Electronics Technician: Freddy M., Technician replied 3 years ago
Freddy M.
Freddy M., Technician
Category: E-Readers
Satisfied Customers: 18,414
Experience: Years of experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What model is this? How old is it? Does the port feel loose? Please answer all questions as I will need to ask them again otherwise. The model number is ***** and on the back you may need to use a light to see it.
.
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Customer reply replied 3 years ago
PORT FEELS LOOSE. CANT SEE MODEL # *****2
=YRS OLD
Electronics Technician: Freddy M., Technician replied 3 years ago
.
I need the model number, it is on the back and very hard to see. Put it under a light and use a magnifying glass if needed.
.
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Customer reply replied 3 years ago
SORRY CAN'T SEE IT
Electronics Technician: Freddy M., Technician replied 3 years ago
.
From what you are saying the port is going to need to be replaced. I can not help you do that without the model.
.
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Customer reply replied 3 years ago
Useless
Electronics Technician: Freddy M., Technician replied 3 years ago
.
There is no need for you to be insulting especially since I told you in my very first post I would need the answer to all 3 questions. How are we supposed to help without knowing the model of what we are helping with? There are lots of different models and all are different.
.
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Customer reply replied 3 years ago
Put the model no where a handicap person can see it
Electronics Technician: Freddy M., Technician replied 3 years ago
.
I'll be opting out.
.
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Electronics Technician: Nathan, Technician replied 3 years ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,506
Experience: Nook, kindle & ipad expert
Verified
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Can you at least tell us the brand/type of the reader?
Is it an amazon kindle, a B&N nook, kobo, etc?
Can you describe it? Black or color screen? Keyboard?
What is your skill level with electronics repairs?
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Customer reply replied 3 years ago
Amazon white boatd
Electronics Technician: Nathan, Technician replied 3 years ago
Do you mean a paperwhite?Or the casing is white and there is a keyboard at the bottom?
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Electronics Technician: Nathan, Technician replied 3 years ago
Does it have touch screen controls, or just a button below the screen that you use to navigate?
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Customer reply replied 3 years ago
Yes
Electronics Technician: Nathan, Technician replied 3 years ago
Yes what? I need specific and detailed answers to be able to help you. Yes/no replies will not help us communicate effectively.
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