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Nathan, Technician
Category: E-Readers
Satisfied Customers: 24469
Experience:  Nook, kindle & ipad expert
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I am trying to register my new Kindle reader, but it will not

Customer Question

I am trying to register my new Kindle reader, but it will not accept my dodo wi fi. Any ideas to help this IT ignorant old girl??
Submitted: 2 years ago.
Category: E-Readers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Is the issue that it doesn't see your network, or that you don't know your password?
Customer: replied 2 years ago.

does not recognise my network

Expert:  Nathan replied 2 years ago.
So when you bring up the wifi/wireless settings on your kindle, and scan for networks, it does not see your network name at all?
Does it see any other networks?
Customer: replied 2 years ago.

yes but they do not apply to me

Expert:  Nathan replied 2 years ago.
But your own network is not visible at all? Is it working on other wifi devices?
As an initial step please unplug power to your wifi router for 60+ seconds.