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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37844
Experience:  Troubleshoot issues with E-readers.
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How do I download books I have purchased from kobobookstore

Customer Question

how do I download books I have purchased from kobobookstore on to my kobo ereader
Submitted: 2 years ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. How did you purchase books?
What's the model of your Kobo ereader?
Is there any error or message?
Can you press & hold the power on/off button on the kobo ereader for about 30 seconds, then turn it back on and check?
Can you go to the Wi-Fi / wireless menu / settings on the kobo ereader and make sure it is connected to your wireless / Wi-Fi network name, if any?
If needed, can you disconnect the power cord from your internet modem/router device for a few minutes, then reconnect and check?
Please reply at the box below. Thank you.