How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 10910
Experience:  Several years of occasional experience with aspects of E-Reader technology.
Type Your E-Readers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have tried to place my order but told password ***** correct.r

Customer Question

I have tried to place my order but told password ***** correct.r Tried changing password ***** still can't place order. I am prime accouont owner. Please clarify what is wrong.
Submitted: 2 years ago.
Category: E-Readers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.What you need the password ***** is the question. If you need it to login to the service or website in question... then you should do the login to the service or website, first. Then proceed from then, when logged in, to the purchasing.If the login fails, I suggest that you first try to1. recover the password.then if that fails, try to2. change the password.But give the process plenty of time between 1. and 2. If a 'new password *****', or a 'change password *****' is not given a few minutes to 1/2 hour or so, it can result in the new password ***** to fail also. And keep in mind that, once you have asked to change your password, the old one won't work any more! you may have to check your email, and wait for an email to come in with the new password, then use that password.This all varies according to the website you are trying to use... if you let me know what website, I might be able to advise you more specifically. Thanks.