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Related E-Readers Questions
It is frozen. I pressed the restart button for 45 second.
it is frozen. I pressed the restart button for 45 second. the screen went blank and the picture with the tree comes up. The name kindle on top of the screen is not black. and nothing happens. I left i… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,405 satisfied customers
Kindle page frozen - can not get to settings. Over noght.
kindle page frozen - can not get to settings JA: When did you last charge your Kindle? Customer: over noght. just turned it on. battery at 100% JA: Have you tried a force reboot (pressing and holding … read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
I cannot get rid of unwanted books since Kindle went to the
I cannot get rid of unwanted books since Kindle went to the new format, the one that is blue and black with a young boy sitting up under a tree reading. If you can't help me I will have to drop Kindle… read more
Harry
Harry
2,803 satisfied customers
My kindle will not wake up, old D00901 FCC ID:X7N-0610
Just happened and nothing as it won't turn on. I've recharged the battery and the light shows green when I swipe the button. … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,516 satisfied customers
My Paperwhite has completely died, it will show the Kindle
My Paperwhite has completely died, it will show the Kindle logo but then nothing. O have tried charging it over night and with a different charging system,bstill nothing … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,405 satisfied customers
My kindle told me it was overloaded with books. Then it
My kindle told me it was overloaded with books. Then it stopped working immediately. I have tried to restart the kindle. All I get is the kindle picture with a person reading under a tree.… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
My kindle reader has the "Kindle" word in the middle of the
My kindle reader has the "Kindle" word in the middle of the screen the "Tree" with a "person sitting under it" and a "half white and half black bar" on it. What is up with this.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,405 satisfied customers
battery charged screen keeps jumping from amazon kindle with
battery charged screen keeps jumping from amazon kindle with person under a tree to slide and release power switch to wake( I do so ) then reloads and screen reads showing all 1 item kindle users guid… read more
Rahul P.
Rahul P.
Bachelor's Degree
971 satisfied customers
I was reading on my Kindle Touch last night, the battery was
I was reading on my Kindle Touch last night, the battery was dying, so I had it on the charger today. It is now fully charged and won't turn on. I have held down the on button for 20 to 30 seconds and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a touch kindle which I bought in USA almost two years
I have a touch kindle which I bought in USA almost two years ago . now I am in Australia. Recently it seems to have frozen. There is a picture on the front of a tree with a person reading under it. I … read more
Josh
Josh
7,880 satisfied customers
I just charged up my Kindle--it is about two years old. It
I just charged up my Kindle--it is about two years old. It is frozen on the page that says, "Continue reading on your phone or tablet" with a picture of a tree with somebody sitting under the tree rea… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,910 satisfied customers
My Kindle had an upgrade last night and since that time I cant
My Kindle had an upgrade last night and since that time I can't get it to reset. The Kindle person with a book sitting under a tree just stays there. I tried holding the on/off button down for 15 sec.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle Touch has frozen----I have tried charging the pad,
My Kindle Touch has frozen----I have tried charging the pad, holding the power button for 35 seconds----it appears to start to awake but immediately goes right back to the picture of a person reading … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I turned my Kindle off last night before going to bed. I have
I turned my Kindle off last night before going to bed. I have been unable to turn it on all day! It has a picture of someone sitting under a tree reading and the word"Kindle" over the tree, but I can … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle ( with full battery) has turned and itself off and
My Kindle ( with full battery) has turned and itself off and will not let me in again. When I press the on button it lights up green and the moment I take my finger off the button it goes off again an… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hello My kindle (2nd generation) has been frozen for weeks.
Hello My kindle (2nd generation) has been frozen for weeks. The screensaver is frozen and I cannot get the kindle to wake up despite sliding the tab over to wake it up. On my first kindle there was a … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle seems stuck in a loop, or frozen, whatever it is,
My Kindle seems stuck in a loop, or frozen, whatever it is, it's not working properly. seems the software's wonky: - it switches on and off, restarting with the kindle tree image. - when it restarts i… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,405 satisfied customers
The battery is charged. Its a picture of amazon kindle
The battery is charged. It's a picture of 'amazon kindle' wording on a white background. Then about half way down the page, it's a picture of a person reading sitting under a tree; and the tree and pe… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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