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Cory, Technician
Category: E-Readers
Satisfied Customers: 3459
Experience:  E-Reader Expert
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My Kindle Fire HD will not turn on

This answer was rated:

Kindle Fire HD 7", won't turn on.

I am sorry you are having problems with your Kindle Fire. I know it is frustrating when our electronic devices do not work correctly.

It sounds like there maybe a glitch in the firmware.

Please remove the case if you have it in one and unplug it from a charging source, if connected. Press in and hold the power button/on switch for 30 seconds, this will reset the firmware. Please wait up to 3 minutes for it to restart.

If your Kindle still has issues, please reply and I will assist you further.

Customer: replied 4 years ago.

That didn't work

I am sorry you are still having issues with your Kindle.

Let's do a hard reset

Please plug your Kindle into the charger for 15 minutes. Once 15 minutes has passed, with it connected to the charger, please slide in and hold the power button/on switch for up to 1 minute, until the screen flickers. Please let the Kindle charge for an additional 15 minutes.

Once the additional 15 minutes has passed, please let me know if it is working again.

If it is not working correctly, please let me know when you purchased it?

If you have any questions, please reply and I will assist you.

Cory and other E-Readers Specialists are ready to help you
Customer: replied 4 years ago.

It's working. Thanks

Your welcome

Have a good weekend!

Customer: replied 4 years ago.

Why did it stop working after I turned it off last nite

It was most likely a glitch in the firmware. It is kind of like when your computer freezes and you have to restart it, that also happens with electronic devices as well.

It may have also been that the battery power got too low and it froze when you turned if off.