Robert, I have good and bad news for you (please don't shoot the messenger).
Bad news is that your Kindle is defective. I have provided you with the troubleshooting steps for resolving this kind of issue (resetting the software, force reset, USB charging). Unfortunately there is an hardware issue on the device that software troubleshooting can't resolve.
Good news is that if your Kindle is still under Amazon warranty (1-year warranty) you will receive a new Kindle for free. The returning shipment would be free as well.
If your Kindle is out of warranty, good news is that Amazon does often replace Kindles out of warranty. At the least they would replace it for less than the cost of repairing.
You will have to contact Amazon customer service at free phone 0800(NNN) NNN-NNNN(or 0800(NNN) NNN-NNNN to arrange replacement.
There is an option that Amazon calls you. Please follow the steps below:
1. Go to the page below - click here
Log in using your Amazon account.
2. Select Kindle > Kindle Device > Problem with my Kindle > My Kindle is damaged or Touch screen doesn't work
3. Click Phone - Call us
4. Enter your number and choice "Call me now" or "Call me for 5 minutes"
Sorry I could not be of any more assistance, but there is no more options we can try online.If you are not satisfied with my personal service (my effort to help) or you need more information please do not rate my answer negative BAD service or POOR service that will result in a permanent negative feedback on my record (very damaging for me). Reply to me using "Reply to Expert" button (just write "I'm not satisfied") and I'll connect your with our refund office.