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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
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my kindle touch is locked up with application error saying

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my kindle touch is locked up with application error saying selected app could not be started. my wife was just trying to shut it off. when i tried to close that app error it just stayed there. i can not get back to the main home page so i can read any other books or play games.
Hello! My name is XXXXX XXXXX Kindle Expert and I am happy to be working with you today. Let's see if we can get your problem resolved!

This may be a simple software problem. Reload the system software by sliding or pressing and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes. Let me know if it doesn't work.

Please rate my answer positively once you're satisfied. If you aren't please reply instead of rating negatively so I can continue to help you.
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