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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My Kindle (3H and Wi-Fi) D00901 has locked up and I cant reset

Customer Question

My Kindle (3H and Wi-Fi) D00901 has locked up and I can't reset it. Is there a reset sequence available? If not, how/where do I have to send it.
Submitted: 4 years ago.
Category: E-Readers
Expert:  Kriptokrit replied 4 years ago.

My nickname is Todd and I will be the expert working with you today to help resolve your problem.

Just to be sure, is your Kindle locked (password locked) or frozen?