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Related E-Readers Questions
The screen will no longer respond to touch commands. Ir
The screen will no longer respond to touch commands. Ir comes on but wont go past the opening page … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,204 satisfied customers
I purchased my Kindle in 2015. Always worked fine. I was
I purchased my Kindle in 2015. Always worked fine. I was changing the WIFI password ***** then tried to go to The Kindle store. The screen froze up. I tried to use the page turner & the menu & home bu… read more
Josh
Josh
9,045 satisfied customers
The touch screen is not responding. I cant shut it down
The touch screen is not responding. I cant shut it down using the off button. … read more
Josh
Josh
9,045 satisfied customers
Paperwhite is frozen. Can't even get to home page so I can
Paperwhite is frozen. Can't even get to home page so I can get to settings. I've reset it over a dozen times with holding down the power button. It works for a few pages of reading, then freezes again… read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
I have a Kindle paperwhite and a page has frozen and I can't
hi, I have a Kindle paperwhite and a page has frozen and I can't move anywhere! … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have 2 kindle .got for christmas. set up mine. was ok set
I have 2 kindle .got for christmas. set up mine. was ok set up husbands and message read my 2nd device. tried to set again so would be his device but no success then discovered my kindle had frozen on… read more
Josh
Josh
9,045 satisfied customers
The light on my Kindle suddenly went dim and won't brighten.
The light on my Kindle suddenly went dim and won't brighten. The Kindle is 100% charged. Jane … read more
Josh
Josh
9,045 satisfied customers
My kindle has frozen completely. I was on facebook this
My kindle has frozen completely. I was on facebook this morning and it froze. I have been having trouble with it kicking me out of programs for sometime and I need help getting it to free up. Can you … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
I have a kindle paperwhite. I push the button to turn it on.
I have a kindle paperwhite. I push the button to turn it on. The page shows up, but the touch screen isn't responding. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
I can only get 3/4 of a page. The remaining 1/4 is part of a
I can only get 3/4 of a page. The remaining 1/4 is part of a cover of a book Amazon is promoting. I've tried to shut down the Kindle thinking it would reset itself. Can't get that to happen. … read more
Randy Boman
Randy Boman
Internet Technology Consultant
High School or GED
2,184 satisfied customers
My Kindle paperwhite 6th edition will not highlight unless
My Kindle paperwhite 6th edition will not highlight unless I reboot and then only for a while… read more
Aric
Aric
Technician
Run A/V and repair business for over
1,924 satisfied customers
"i tried to change size of font and now the screen is frozen
"i tried to change size of font and now the screen is frozen black with a line at the bottom saying :New award: not a open boc"… read more
Steve G.
Steve G.
Engineer
602 satisfied customers
My Kindle Touch seems to be frozen. When I try to open it
'My Kindle Touch seems to be frozen. When I try to open it I get 1/2 of the image of Chasing Rainbows and the bottom 1/2 of the keyboard with page numerals. Help please.… read more
Josh
Josh
9,045 satisfied customers
My Kindle Touch has frozen and always reverts to the last page
My Kindle Touch has frozen and always reverts to the last page of the book I last finished reading. It will not go to my library to select another book. l How can this be corrected?… read more
Josh
Josh
9,045 satisfied customers
Kindle does not respond to screen touch. It had been responding
Kindle does not respond to screen touch. It had been responding randomly as if it could not always figure out where you were touching but now there is no communication. This is only one year old. It h… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Kindle touch - freezes when Im trying to access new books
Kindle touch - freezes when I''m trying to access new books or switching from menu to home page. It's happening more and more often. I haven't been able to download a book this week. I've tried shutti… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Kindle is stuck on a page display and will not change or shut
Kindle is stuck on a page display and will not change or shut down. i tried sliding the power slide across and held it for well over one minute but nothing has changed… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
AT first, the screen would just freeze. I could use the power
AT first, the screen would just freeze. I could use the power button and get it to reboot. When it rebooted, it returned to a page well before where I had last ended. I would move forward to where I h… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Steve G.

Steve G.

Engineer

602 satisfied customers

Vice President of an Electronics Repair Company

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 14 years of experience in Electronics support service.

MD Sadique

MD Sadique

Engineer

414 satisfied customers

Engineer in Applied Electronics & Instrumentation with 10 yrs+ experience in troubleshooting Electronic Devices and Repair

Sijad H.

Sijad H.

Technician

75 satisfied customers

3+ years repairing various handheld electronics systems

Richard

Richard

Customer Service

2,225 satisfied customers

Avid repairer and trouble shooter of E-Readers

Aric

Aric

Technician

1,924 satisfied customers

15+ years in the field. Owner of AV Installation, OEM and Repair company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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