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We purchased a preowned kindle fire. I deregistered previous

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We purchased a preowned kindle...
We purchased a preowned kindle fire. I deregistered previous owner and regisstered it in my name. Already have kindle and android accounts with Amazon. The kindle fire connects to Amazon perfectly, syncs perfectly but when try to go to the web are told Parental Controls are on. Previous owner says he did not use parental controls and we do not use parental controls.

Must I return kindle fire to factory default and lose my info to "change" non exsistant parental controls password? Help!!!

Patricia B
Submitted: 5 years ago.Category: E-Readers
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Answered in 2 minutes by:
5/13/2012
Electronics Technician: Josh, Technician replied 5 years ago
Josh
Josh, Technician
Category: E-Readers
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If the previous owner cannot remember or states there is no Parental Controls on then I would suggest to factory restore the Kindle. All of your books will be back once you register it again after the restore.

  1. Tap the Quick Settings icon, then tap More.
  2. Tap Device.
  3. Tap Reset to Factory Defaults.
Josh
Josh, Technician
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Satisfied Customers: 21,287
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Customer reply replied 5 years ago

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Thanks for your help. Would certainly turn to you again, if more help needed
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