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AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My kindle fire is frozen. It wont turn off or move screen

Resolved Question:

My kindle fire is frozen. It won't turn off or move screens.
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.
Hello and thank you for using JustAnswer.

I believe your firmware may need resetting. Try rebooting your Kindle by pressing and holding the power button for 20 seconds. Wait one minute and try turning it on and using it. If the Kindle still malfunctions, please let me know.
Customer: replied 5 years ago.
I did that. I am going to leave it off for awhile. Do they do this often?
Expert:  AnswerManRob replied 5 years ago.
No more often than probably your desktop computer before needing to reboot it. If it ever acts up, you can reset it using this procedure. It won't harm the Kindle. Please remember to give me positive feedback. It would be much appreciated.
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