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AnswerManRob, Top Technician
Category: E-Readers
Satisfied Customers: 10788
Experience:  Kindle Expert. 20 yrs repairing & 5 yrs teaching electronics
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My Kobo ereader wont turn on. It seems frozen.

Resolved Question:

My Kobo ereader won't turn on. It seems frozen.
Submitted: 5 years ago.
Category: E-Readers
Expert:  AnswerManRob replied 5 years ago.
Hello and thank you for using JustAnswer.

Try turning it over and locating the tiny hole on the back of the Kobo. Insert a straightened paper clip into the reset hole. You should feel a slight click.
Customer: replied 5 years ago.
That didn't do anything.
Expert:  AnswerManRob replied 5 years ago.
Plug it into the charger for 10 minutes. After 10 minutes and while still plugged in, try the reset. If that doesn't work, please let me know the approximate purchase date.
Customer: replied 5 years ago.
My ereader has been plugged to the charger for more than 10 minutes before I tried to reset it. The power light is green when plugged in, usually it turns blue when I power it on. It turns blue for a second then nothing. Still frozen on the page.
Expert:  AnswerManRob replied 5 years ago.
Approximately when did you purchase it?
Customer: replied 5 years ago.

December 2011

Expert:  AnswerManRob replied 5 years ago.
Contact Kobo Warranty Support at(NNN) NNN-NNNNor(NNN) NNN-NNNN They will provide an authorization number to have it replaced.
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