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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
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My kindle fire will turn on but the touch screen isnt working.

Resolved Question:

My kindle fire will turn on but the touch screen isn't working. So I tried to shut it off and it's just stuck on the screen that asks if I want to shut it down. What can I do?
Submitted: 5 years ago.
Category: E-Readers
Expert:  Thomas replied 5 years ago.
Hello! My name is XXXXX XXXXX I am happy to be working with you today. Let's see if we can get your problem resolved!

This may be a simple software problem. Reload the system software by sliding or pressing and holding the power switch for 20 seconds. The Kindle should come back online within 3 minutes. Let me know if it doesn't work. If it does, click Accept/Smiley Face to close the ticket.
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